🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Social Media Breakthrough. First identified more than 150 years ago on a Pennsylvania oilfield, the modest tin of Vaseline could hardly be considered an clear candidate for social media algorithms. However, its rise as a popular subject on TikTok has placed it at the forefront of an promotional upheaval, seeing big businesses allocating substantial funds to content creators and devoting less capital to promoting products in conventional outlets. From Oil Rigs to Online Hacks First created commercially in the 1870s by scientist Robert Cheeseborough, who observed drillers rubbing their skin with a derivative of drilling. Currently, a wave of amateur-created clips have recorded its extensive utilization in “everyday tips”. It has been touted as a fix for dirty sneakers or making fragrance last longer, and also a remedy for squeaky doors. Its use has even extended to prevent the annoyance of crisp flavouring sticking to fingers. Leveraging the Buzz Spotting its digital renaissance, strategists within the corporation enhanced the tricks by tasking their in-house experts with verification and sharing the findings with influencers. Suggestions that it lessened the burn from hot food on the lips were validated. This was also the case for ideas it could prolong perfume and restore leather handbags. Suggestions it could bleach teeth or make eyelashes longer were disproven. The ‘Social Listening’ Strategy Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. Yet this viral episode has helped convince executives to dramatically increase investment in content creators. This monitoring of online platforms to guide corporate planning has been labeled “social listening”. The company's chief executive, freshly instated, has suggested it is aiming to spend half of its colossal advertising budget on social media content. Shifting to Modern Engagement Selina Sykes, who is heading the digital initiative, said the company was simply adapting to new ways of engaging audiences. She said interacting online “without killing the party” was crucial. “How do brands authentically become part of the conversation? This has perpetually been our aim as brands, since the era of community gossip and discussing household products. “We are witnessing a departure from a one-to-many model, where we would just transmit messages … Now it’s many conversations, many communities. Changes in digital feeds means that these audiences appear specific, however, they are large. “If you can make sure your brand is shared by consumers, talked about by other people, that is how you can build trust and relevance. Content makers are key. This word-of-mouth strategy is being amplified.” A Seismic Media Shift The strategy reflects profound shifts taking place in media consumption, with the youth demographic allocating more attention to social media platforms than traditional TV, print, or radio. The shift is reflected in drops in traditional media advertising. Across Britain, advertising income for primary networks have fallen by more than £600m in actual value since the end of the last decade. Influencer Marketing Expansion This further signifies a blurring of media roles as brands effectively act as media producers, collaborating with a multitude of digital creators to boost their products. Leon Harlow said: “Clearly, there is a migration of viewers from conventional channels and they are dedicating far more hours to Instagram, TikTok and YouTube than they are watching live TV or reading print. “Many companies report to us audiences believe endorsements from the individuals they follow more than they trust ads. This is a persistent pattern.” He added firms may also cut expenditures by targeting content creators over large-scale legacy ad buys, which also allows them to tweak their content more easily to gauge performance. The approach is growing. Advertising spending on influencer marketing is rising at quadruple the rate than the broader media sector. Stateside, it has over doubled since 2021 and is forecast to attain tens of billions in 2025. TV's Lasting Role Regardless of the massive shift, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to shape the national conversation. Sykes said: “A top-tier ROI marketing event is still the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”